Refund policy
đ Sonata Return & Refund Policy
⧠Returns & Exchanges
At Sonata, we want you to love every piece you wear.
If something isnât quite right, we offer hassle-free returns and exchanges within 30 days of delivery.
⧠Eligibility for Returns
To be eligible for a return, items must be:
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Unworn, unwashed, and in original condition
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All original tags attached
Items that do not meet these conditions may not be accepted.
⧠Free Returns
We offer free returns for all eligible orders.
Once your return request is approved, we will provide instructions to send your item back at no cost.
⧠Exchanges
Need a different size or color?
We offer free exchanges for eligible items. Simply request an exchange, and weâll guide you through the process to ensure you receive the perfect fit.
⧠Refunds
Once your return is received and inspected, your refund will be processed within 3â5 business days.
Refunds will be issued to your original payment method.
Please note: depending on your payment provider, it may take additional time for the funds to appear in your account.
⧠Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, we sincerely apologize.
Please contact us within 48 hours of delivery, and we will offer:
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A full refund, or
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A free replacement, based on your preference
⧠How to Start a Return
To initiate a return or exchange, contact us at:
đ§ help@WearSonata.com
Please include your order number and reason for return, and our team will assist you promptly.
⧠Important Notes
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Returns must be requested within 30 days of delivery
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Items sent back without prior approval may not be accepted
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Sonata reserves the right to refuse returns that do not meet our policy